Orient par mon assurance, j'ai eu recours aux services d'Enterprise et j'ai t plus que satisfait de leur prestation. Un vhicule neuf et de bonne qualit, un personnel trs agrable et qui va jusqu' me chercher et me dposer chez moi pour la prise et le retour du vhicule.Je repasserais par eux si jamais je le devais nouveau !
Super exprience, cest la 2me fois que je passe par cette bote, je la recommande !! 1re fois Ford Fiesta, 2me fois Opel Mokka. Impeccable !
Ne vous faites pas avoir comme nous. Mauvaise exprience ! Nous avons lou une 308 pour deux semaines. Lors de la prise du vhicule, de nombreux petits dfauts ( coups et rayures) et un nettoyage plus qu approximatif . Le personnel hautain et pas trs comptent. Et la cerise sur le gateau? Deux minuscules rayures constates lorsque l on a rendu le vhicule qui devait certainement y tre au dbut mais passes inaperues parmi les autres ( tout en bas du pare choc arrire... ). Bizarre quand on sait l utilisation que l on en a eu, la voiture stationne dans notre cour... Rsultat, 180 supplmentaires la facture ! Rentable, non? a ne m tonnerait pas que le coup soit habituel. Donc ne vous faites pas avoir comme nous, prenez la voiture en photo sous tous les angles lors de la prise du vhicule sinon la facture sera sale. Une trs mauvaise exprience.
An abysmal experienceOn 24 June 2018 we arrived at Nmes airport to pick up a prebooked and prepaid (through HolidayAutos) car from Enterprise. At the desk we were told that no cars were available. When we asked the Enterprise agent what he was going to do about it, he laughed and said we would just have to wait until a car came back. After further protest, he took us to the Hertz desk in the airport, who issued us with a Fiat 500. The Enterprise agent gave us a Customer Compensation Agreement form, to reclaim our money from Enterprise.When we returned to Nmes airport on 27 June, Hertz charged us for the full cost of their rental. It turned out that they had included extra insurances on the rental, which we had not requested at the Hertz desk, and which we had not included in our original Enterprise booking. We had assumed that the Enterprise agent would have arranged for a like-for-like rental. How wrong that was! The Hertz desk did not give us a quote for their car before issuing it.On returning to the UK, on 28 June I emailed the manager of Nmes airport Enterprise with scans of all the documents. I received no reply; I emailed again a week later, and was told that the claim had been sent to head office. I then heard nothing from head office or the Nmes desk, despite repeated email inquiries.Finally, on 14 August I emailed the French national Enterprise Customer Service customer help email address, giving full details, and asking for reimbursement of both the original payment (paid to Enterprise via HolidayAutos) and the cost of the Hertz rental. After a week Customer Service asked me for details of my credit card. I heard no more from them, but I subsequently discovered that on 3 September a payment of 45.24 euros had been made into my credit card account, a small fraction of the amount that I was claiming. No explanation was given of how this figure was arrived at.I then phoned Customer Service to ask for an explanation, and was told that they would look into it, but nothing happened. I then phoned again, this time with the result that on 25 October, 4 months after the incident, I received an email message informing me that the payment of 45.24 euros was for the difference between your reservation with Enterprise and the competitor, excluding the extra insurances and options (which I had not requested from Hertz). This message also told me to apply to HolidayAutos (now Cartrawlers) for reimbursement of the original payment.Cartrawlers tells us that they cannot now consider our claim, because it is more than 90 days since the rental. Had Enterprise bothered to tell us much earlier that we should apply to HolidayAutos, rather than to Enterprise, for that repayment, we would not have lost the prepayment of 152.52 euros. We had assumed that the prepayment would have been passed by HolidayAutos to Enterprise by the time of our arrival in Nmes, and that we should therefore claim it back from Enterprise.After subtracting the reimbursement of 45.24 euros, I find myself in the position of having paid over 400 euros for three days rental of a Fiat 500. Is this a world record?I am left with a very negative impression of Enterprise France at all levels, from the Nmes airport desk, to the head office for the Nmes branch, to the national Customer Service. I also feel cheated by the Hertz desk at Nmes airport. I would rate the service with no stars, if that were possible.My abiding memory of our short holiday in the south of France will be the incompetence and unhelpfulness of Enterprise.
Trs bon service, un ajustement de voiture en fonction des besoins. Essai donc d'une 308 diesel quasi neuve, bon rapport qualit prix. Puis essai d'une Toyota Chr hybride, un record de consommation qui donne envie d'acheter. Disponibilit des conseillers trs bien, et mme un retour au domicile avec le vendeur, aprs la location.
Enterprise Rent-A-Car - Aéroport Nîmes Alès Camargue Cévennes est la france Location de voiture située à Arles, Bouches-du-Rhône. Enterprise Rent-A-Car - Aéroport Nîmes Alès Camargue Cévennes est situé à Aeroport Nimes Arles, Camargues, 30800 Nîmes, France.
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